Hello Trobs40,
I'm sorry to hear that you are having issues with your camera's LCD screen. Let's try a hard reset of the camera. Remove everything. The battery, lens, card and anything on the hotshoe, if applicable. Close the compartments and switch the power to the [ON] position. Press and hold the shutter button for 30 seconds. Switch the power to [OFF]. Clean the contacts on the battery, lens, and memory card with a clean, dry microfiber cloth. Then, follow up with these next steps. Go ahead and put the battery back in only, make sure it has a good charge. Set the camera to [P] mode and [ON] (Photo mode). Are you able to access the menu on the LCD screen with just the battery in? If not, then the camera will need to be serviced. If things seem normal, let's try the lens next. You may also want to try a different lens if possible. Finally, the memory card. You can also try a different memory card as well.
Please follow the link below to access our online repair portal to arrange for service if applicable:
https://mycanon.usa.canon.com/signin
If you already have a My Canon Account and your product is already registered, simply click on the “Get Repair Services” link on the left menu and follow the onscreen instructions to arrange for service for your product.
If you have a My Canon Account and your product is not registered, you must register your product first. Click on the “Get Repair Services” link on the left menu, then click on the “Register Product” link on the right. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.
If you do not have a My Canon Account, you will need to create one. After you create your account, click on the “Add Product” link to register your first product. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.
Once you have completed the repair request, you will have an opportunity to print a copy of the request for your records. This request form will also contain shipping instructions and an address label that you will attach to the outside of your shipping box when mailing your equipment for repair.
When shipping your camera, please be sure to remove the memory card and batteries. You are not required to send any accessories or manuals when shipping the camera. Be sure to include your name, street address (no P.O. boxes, please), telephone number, email address, and a letter describing the issue with the product.
