EOS R7 freezes - shutter button and on/off don't work. I pull the battery to reset.

[SimpleS]

I am new to this forum, thanks for any help you can give me!

Camera:  Canon EOS R7 Mirrorless

Lens: Canon RF 70-200mm F2.8 L IS USM

Firmware: Ver. 1.1.0

[kvbarkley]

What mode are you in? Does this happen in A+ outside on a sunny day?

[SimpleS]

I am generally a sports and theater photographer. Happens most often in a programmed button TV with 800 shutter speed…so lower light and action.  I am able to take quite a few pictures, and set the camera on my lap. Then when I bring it up to take more pictures is when it freezes. It doesn’t happen all the time, so it’s hard to know exactly why it is happening.

[kvbarkley]

"TV with 800 shutter speed"

There goes that idea. I thought it might be taking a dark frame and the camera was only appearing to be stuck.

Are you on the latest firmware?

[SimpleS]

I’ll look into that.  I’m fairly new to this camera.  Never thought about updating my firmware…I’m on 1.1.0

I haven’t changed how I use my camera, and this is a new problem, so was assuming I wouldn’t need to update the firmware.  Thanks for your help

[Waddizzle]

Make sure your wireless communication settings are disabled, if you are not actively using them.

[Tronhard]

I agree with @widdizzle, I have my cameras set to flight mode to disable all Wi-Fi and Bluetooth settings and for those cameras with GPS that is turned off to.  Those features really challenge the power supply to the camera - just giving you far more battery time alone is worth the effort.

[Bgphotoo]

I am having this exact same problem with my R6 MkII in manual mode. It freezes, the screen goes black and shutter won't work. The only way to restart it, is to pull the battery. Has anyone found a solution? It did this multiple times last night at a football game.