cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

EOS 70D Hot pixel(?) but only in live view (for photos) and doesn't show up in pics/video?

AnalogBob
Apprentice

Hey guys, 

getting my old 70D ready for a Japan trip next month and I noticed something odd. Bottom right of the screen there's what looks like a red hot pixel, except it only shows in live view, when shooting stills, in low light, at ISO above 160 or auto. Doesn't appear in live view when shooting video and it doesn't show up in any pictures/videos I take, be it live view or viewfinder. Factory reset, NR is off. Tried all the normal stuff, battery/lens/card swaps, sensor clean, and it's still there. I'm glad it's not showing up in shots or video, more annoying than anything, just super quirky. Only thing I haven't tried yet is a firmware upgrade (still on the original factory FW) or the "delete dust data" option, but I'm sure either would help. Any ideas? Genuinely more curious than anything.

1 ACCEPTED SOLUTION

Hazel_T
Product Expert
Product Expert

Hi AnalogBob,

Going by your description it sounds like the hot pixel is on the rear LCD itself. Typically if it was on the sensor you would see it in the photos and videos you take. The resolutions are different between live view photo mode and video mode, so it could be that at higher resolutions the hot pixel on the rear LCD is more apparent.

There aren't any settings that would resolve a pixel issue on the rear LCD itself. You could try updating the firmware if you want, but typically this would be a hardware issue that would need repair to resolve. I am including information on how to submit a repair request below in case you are interested.

The Canon U.S.A., Inc. online repair portal allows you to set up service in a few simple steps. The repair portal gives you the ability to set up service for multiple pieces of equipment at once, and to receive a repair estimate in the majority of cases, depending on your model and issue. The portal also allows you to upload images or videos that will assist us in repairing your product. You can also select how you wish to be notified of the progress of your repair. The portal's service history section allows you to view all services that have been performed on any of your camera or video products since January 7, 2020.

Please follow the link below to access our online repair portal to arrange for service:

https://mycanon.usa.canon.com/signin

Instructions for Accessing and Using the Online Repair Portal

You will need to access or create your My Canon Account.

If you already have a My Canon Account and your product is already registered, simply click on the “Get Repair Services” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you have a My Canon Account and your product is not registered, you must register your product first. Click on the “Get Repair Services” link on the left menu, then click on the “Register Product” link on the right. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you do not have a My Canon Account, you will need to create one. After you create your account, click on the “Add Product” link to register your first product. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

Once you have completed the repair request, you will have an opportunity to print a copy of the request for your records. This request form will also contain shipping instructions and an address label that you will attach to the outside of your shipping box when mailing your equipment for repair.

View solution in original post

3 REPLIES 3

Hazel_T
Product Expert
Product Expert

Hi AnalogBob,

Going by your description it sounds like the hot pixel is on the rear LCD itself. Typically if it was on the sensor you would see it in the photos and videos you take. The resolutions are different between live view photo mode and video mode, so it could be that at higher resolutions the hot pixel on the rear LCD is more apparent.

There aren't any settings that would resolve a pixel issue on the rear LCD itself. You could try updating the firmware if you want, but typically this would be a hardware issue that would need repair to resolve. I am including information on how to submit a repair request below in case you are interested.

The Canon U.S.A., Inc. online repair portal allows you to set up service in a few simple steps. The repair portal gives you the ability to set up service for multiple pieces of equipment at once, and to receive a repair estimate in the majority of cases, depending on your model and issue. The portal also allows you to upload images or videos that will assist us in repairing your product. You can also select how you wish to be notified of the progress of your repair. The portal's service history section allows you to view all services that have been performed on any of your camera or video products since January 7, 2020.

Please follow the link below to access our online repair portal to arrange for service:

https://mycanon.usa.canon.com/signin

Instructions for Accessing and Using the Online Repair Portal

You will need to access or create your My Canon Account.

If you already have a My Canon Account and your product is already registered, simply click on the “Get Repair Services” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you have a My Canon Account and your product is not registered, you must register your product first. Click on the “Get Repair Services” link on the left menu, then click on the “Register Product” link on the right. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you do not have a My Canon Account, you will need to create one. After you create your account, click on the “Add Product” link to register your first product. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

Once you have completed the repair request, you will have an opportunity to print a copy of the request for your records. This request form will also contain shipping instructions and an address label that you will attach to the outside of your shipping box when mailing your equipment for repair.

Thanks for the help Hazel! I appreciate it. May I ask, because it's likely only an issue with the LCD and not the sensor, if I cant get it serviced, could this lead to an issue with the sensor as well (I doubt it will)? My 70D is quite out of warranty and as it is, it doesnt effect image performance, so if I can live with it just on the LCD I probably will. Thanks again!

Anonymous
Not applicable

No, it won't affect the sensor, it is limited to the rear LCD display.

Announcements