01-11-2023 02:30 PM
Can I email Canon and have them remove certain items in my camera (example: my Hydrogen Alpha Filter) for Astrophotography?
01-11-2023 02:44 PM
Did you purchase a particular astrophography camera from Canon? Did a different company modify a stock camera to become an astrophotography camera?
I don't think it's possible to reverse things; though if you went the latter route, you'll need to reach out to the company that did the modification to see if it's reversible.
01-11-2023 06:37 PM
No I have not. I am looking for a place that could do the modified work though.
01-12-2023 07:48 AM
Web search “camera astrophotography modifications”. Many options.
01-11-2023 02:45 PM
If you were to send a product to our Factory Service Center, they're obliged to return it to its Original Factory Specifications because we warranty all of our work. If your camera is modified, our team will basically undo the modification.
If you're asking our team to remove a filter that comes standard on your camera's sensor, they cannot do that - because it would prevent the camera from being at factory specs.
If you have additional questions, don't hesitate to reach out to support at 1-800-OK-CANON (800-652-2666).
To send your gear for a repair, get started in your My Canon Account at canon.us/account
01-12-2023 03:30 AM - edited 01-12-2023 11:24 PM
The process is quite simple. First, void the warranty on your camera by opening it up. Remove the parts and electronics until you get to the optical window above the sensor and remove it. Now replace it with clear glass or an IR-blocking filter that is less aggressive and lets the hydrogen-alpha wavelength through. Then simply reassemble the camera. It's easy! ManageMyHealth Login
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