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Cant Register EOS RP Bought From Best Buy

Bnevius
Apprentice

I bought a Eos RP from best buy in store and keep getting these errors

1) The serial number does not match the product you have selected (FCC ID which starts with “AZD” is often mistaken for serial number.)
2) The serial number entered indicates this product was not intended for sale in the United States and is ineligible for registration and support in the U.S.

Any help is appreciated

1 ACCEPTED SOLUTION

Called customer service turned out their website was acting up an the camera is registered now. But thanks for helping.

View solution in original post

6 REPLIES 6

shadowsports
Legend
Legend

Greetings,

Are you trying to register the camera on the My Canon portal?

https://myprofile.americas.canon.com/us/signin

~Rick
Bay Area - CA


~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

Yes. I didn’t have a problem registering the lens I bought just the camera

Waddizzle
Legend
Legend

Return it for a full refund.  Don;t tell teem why, either. If they ask, then tell them it;s too complicated.  You seem to have an item that may have been a customer return.  You have a grey market camera.  Someone probably bought a grey market camera and ran into your same issue.  So, they bought another from Best Buy, and returned it.  

Does the serial number on the camera match the serial number on the box?

I make all my camera gear purchases through Canon USA Online Store or B&H.

--------------------------------------------------------
"The right mouse button is your friend."

Yes the serial number matches the one on the box.

Return it. You don’t have a warranty. 

--------------------------------------------------------
"The right mouse button is your friend."

Called customer service turned out their website was acting up an the camera is registered now. But thanks for helping.

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