05-08-2024 02:19 PM
Hi there,
I bought a Refurbished EOS Rebel T7 from Canon in April of 2022. I'm having issues with the camera now and I cannot access any support options without registering my camera. I have my original order details and receipt, but when I try to register the camera it says "Serial number already registered."
I never registered my camera and have no registered products associated with my Canon.com account. I cannot find any ways to contact Canon support about this issue without registering my camera first, which seems to be impossible.
Any help would be greatly appreciated.
05-08-2024 04:07 PM
Someone else registered the serial number. I'm confident that someone from Canon will respond.
05-08-2024 10:15 PM - edited 05-08-2024 10:18 PM
Greetings,
Your registration / serial number issue can be resolved by contacting Canon Support.
1-800-652-2666
As long as you purchased the camera from an authorized Canon Dealer, have proof of purchase, and did not purchase grey market, support can help you. Give them a call. Be patient with the voice recognition system. Sometimes it's tricky to navigate. 😊
~Rick
Bay Area - CA
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