My cannon has worked perfectly for a year. Today I set up for a shoot and the video locked up when it was refocusing on the subject. Simply locked up, camera froze like a Windows computer 🙂
I turned the power switch to off, but it didn't turn it off
I removed the battery and that worked to shut off the camera
I put the battery back in and I have no power, tried 2 batteries and a USB power but the camera, well...she be dead.
Thank you for that input.
The camera has worked perfectly every day. Both batteries I tried are fully charged. I did have a 3rd party wireless mic but it was the same one I have used all year. I removed it, I changed the lens (only use Canon lens') and tried another memory card as well.
No power, both batteries hold green in the charger.
No other third party stuff. Nothing new for quite a while just great footage on a remarkable camera. Canon said 30 days to have it fixed if I mail it in, Geek Squad says "it's the mother board"
Just looked them over carefully and everything appears in order. Both doors close properly and where tabs should be, it appears they are...nothing broken or missing that I can see.
It may have just been the card door to start, but, if you applied power back up the USB port that may have fried the camera.
I pluugged the USB chord through my laptop so that wouldn't do it. I am shipping it to Canon for repair. 1 year and 3 weeks old, 3 weeks past the warranty.
But I bought another to use and got the 2 year warranty on it...always need a backup when filming in the field
This problem seem to start in the video or live mode more often. Had to send camera in to Canon for repairs. Service said the main pc board was bad and need replacing. It is @ a $380.00 repair. My camera was less than 2 years old but still under warantee. Glad I had the extended warantee.
09/26/2023: New firmware updates are available.
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.