06-17-2023 09:11 PM - last edited on 06-20-2023 08:58 AM by Danny
Dear Canon Community,
I bought a 10-18mm f/4.5-5.6 IS STM lens and registered it, but removed it because I was going to return it, but I changed my mind last minute. I am trying to add the lens back to my products, but it's not letting me add the lens back because it is already registered. I am trying to get a hold of Canon support, but it leads me nowhere, but self services help. How do I remedy this issue? Thank you!
Solved! Go to Solution.
06-17-2023 09:44 PM
Greetings,
You will have to speak with Canon to get this resolved. There is no way for an end user to register a product a second time.
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
06-17-2023 09:44 PM
Greetings,
You will have to speak with Canon to get this resolved. There is no way for an end user to register a product a second time.
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
06-17-2023 10:58 PM
Hi. Please contact camera support to help with correcting your lens registration. You can reach them Monday morning at: 1-800-652-2666.
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
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