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what is error 5100 for multifunction printeers and how do you fix it?

New Contributor

what is error 5100 for multifunction printeers and how do you fix it?


New Contributor

Canon MX 490,  Code 5100


New Contributor

Canon MX 492 , Promo Code P162201RR , Code 5100


Hi ahmedosman,


The 5100 error can be caused by a paper jam.  There are 3 videos that Canon has created that you may watch which cover this issue.  Please use the following links:

Clear from paper feed unit:


Clear from inside printer:


Clear paper output slot


This error can also be caused when the encoder/timing strip requires cleaning.  To perform this, please follow the steps on this page:


If the 5100 error persists, your PIXMA MX492 would require service.


You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30 PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 weekdays and Saturdays after 11 AM ET (8 AM PT). Let them know you have been working with technical support and the Canon Upgrade Program was offered.



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