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scanning pictures

derickv
New Contributor

i can copy and print pictures, but if i scan pictures, glossy matte b&w or color, all i get is a black blob in my computer .

3 REPLIES 3

Tiffany
Moderator
Moderator

Hi Derickv,


Welcome to the Canon forum!

So that the Community can help you better, we will need to know what model Canon 

equipment you are using. Any other details you'd like to give will only help the Community better understand your issue.  If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

derickv
New Contributor
Pixma 2522

shadowsports
Esteemed Contributor

Greetings,

Maybe the scanner is set to B&W instead of Color;

 

How to scan:

https://ij.manual.canon/ij/webmanual/ScanUtility/M/MG2500%20series/2.0/EN/SU/su-004.html

 

Color:

https://ij.manual.canon/ij/webmanual/ScanUtility/M/MG2500%20series/2.0/EN/SU/su-110.html

~Rick
Bay Area - CA
~6D2(v1.1.0) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6