01-24-2021 02:17 AM
i can copy and print pictures, but if i scan pictures, glossy matte b&w or color, all i get is a black blob in my computer .
01-24-2021 09:19 AM
Hi Derickv,
Welcome to the Canon forum!
So that the Community can help you better, we will need to know what model Canon
equipment you are using. Any other details you'd like to give will only help the Community better understand your issue. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
01-24-2021 01:04 PM
01-24-2021 07:22 PM - edited 01-24-2021 07:23 PM
Greetings,
Maybe the scanner is set to B&W instead of Color;
How to scan:
https://ij.manual.canon/ij/webmanual/ScanUtility/M/MG2500%20series/2.0/EN/SU/su-004.html
Color:
https://ij.manual.canon/ij/webmanual/ScanUtility/M/MG2500%20series/2.0/EN/SU/su-110.html
~Rick
Bay Area - CA
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