Showing results for 
Show  only  | Search instead for 
Did you mean: 

"no paper in lower cassette" Pixma MX922


I have cleaned the rollers 5 times. I put in fresh paper, I made sure the paper guides are in the right place. I made sure the computer settings are correct (paper size, lower cassette, plain paper...) and it still says no paper in the lower cassette. 


Other than this issue, I have been thrilled with this printer. It prints very high quality copies. Very reliable for 4 years. No sure why this is happening.

It's happening because this printer is absolute junk.  I've tried 5 times to re-set this thing so it will pick up fresh, new paper. It's infuriating.  IN to the dumpster it's going. 


I have same matter what i do...

I had the same issue and saw all the comments on this forum. Decided to throw the printer away and got an HP instead. Too bad because the quality of this Canon printer was very good!

I now have the same problem, no paper in lower cassette. Rearrange paper and the printer works and then I have to go through the same procedure every other day.


I had this problem, I found that the printer will draw from the lower cassette when I put in thicker paper....   to be precise, I'm using 32 lb. 8-1/2" x 11" and it works.   Yes it is a pain to use such thick paper, but I don't want to have to replace the unit, it's less that one year I've had the machine.   So what I'm going to do, I'll try less and less thick paper till I find what is the least thick that it will still draw up.

Thanks, it’s been a hassle would print with two or three sheets in The cassette, or if I kept  flipping the paper. Have run down the ink and replaced the machine. Canon support where of no use. Although the machine was registered they did not recognize my phone number, and when I registered  again they would not take a phone call as the machine was no longer supported. Why they did not say this upfront when I entered the serial number and model on the internet. A great time waster and poor customer service. Never given an opportunity to speak to a live person.

Hi Hiloplanet.

If thicker paper is feeding, check the original type of paper loaded.  There's more than one type of plain paper, and the type made specifically for laser printers will often be too slick to reliably feed through the MX922.  The packaging for such paper will often clearly indicate "Laser" as the paper type or usage.


If using coated paper intended for photo printing (glossy or matte), check that it is loaded print-side down.


If the paper is plain paper, not for laser printers, then the paper feed rollers are most likely worn out.


Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Thanks, used Georgia pacific  standard multipurpose paper. Weight 20 bright 92. Sold by retailer of canon printer. If the paper is wrong then Canon needs to do a much better job of educating both the retailers and the consumers. Printer lasted under three years.

Hi Hiloplanet,

    I'm using 67 lb paper at the moment for printing coloring pages, and I'm still having this problem.   Lately I've been using 67 lb and 100 lb cardstock.   It's like the rollers just aren't grabbing the paper...  Woman Frustrated

01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
12/07/2022: New firmware version 1.7.0 is available for EOS R6
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version is available for EOS-C500 Mark II
05/26/2022: New firmware version is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version is available for EOS R5 C
03/23/2022: New firmware version is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.