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pixma mg3620 ink cartridge lock lever "missing"

New Contributor

I just bought a new pixma mg3620 and the "ink cartridge lock levers" that are referenced in the setup video are not present. How can I install the cartridges without those?IMG_20210302_183406.jpg


Product Expert
Product Expert

Hi whyme001,


Your PIXMA MG3620 would require service.  If it was purchased less than a year ago, your PIXMA MG3620 is in warranty.


To obtain your service options, please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:




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