10-04-2024 10:32 PM - last edited on 10-06-2024 02:49 PM by James_C
I have an iP110 that I use it when traveling. It hasn't been used for about 3 months. I'm running Windows 11. When I powered up the #iP110 now, the power and alarm lights flash alternately without any pause or limit. It does this whether or not there is a USB connection to the computer. Additionally, I see that the printhead is "locked" to the far left and it does not move to the service zone when I open the lid. Device Manager correctly identifies "Canon ip110 series" as a USB device but does not list it as under "Printers". It says the device is using a Microsoft driver version10.0.22621.3672 which is functioning correctly. Windows Update reports this as the latest driver. I don't see anything relevant in the manual or elsewhere on the web.. Any suggestions on how to resolve the problem would be appreciated.
10-08-2024 04:13 PM
Hi rblevow,
When the power and error lights flash, it could mean that there is a paper jam. To check for this and to clear any potential paper jams or foreign objects, please follow the steps on this page:
https://support.usa.canon.com/kb/s/article/ART116828
If the error persists, your PIXMA iP110 would require service. If your PIXMA iP110 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:
https://mycanon.usa.canon.com
Once logged in, click on your product and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.
If your PIXMA iP110 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.
If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.
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