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canon TS3122 printer problem

naviscott
New Contributor

i need help from the community.  

 

i have a canon TS3122 printer and it is acting up and i cant scan or print.  these are the symptoms:

 

1  black ink and color ink yellow lights are blinking together

2  the yellow light above these lights is steady and the symbol next to it is a triangle with what looks like a lightning bolt

3  window flashes:   E    1     5     back and forth

 

dont know what to do.  can anyone help

 

thanks,  

 

scott

 

1 REPLY 1

Hector
Product Expert
Product Expert

Hello Naviscott,

 

The E15 error would mean the printer is having problem detecting the ink. You can try reloading the tanks to make sure the black tank and the color tank are seated correctly. The printer will need the correct black and color tanks properly loaded to work.

 

We would be happy to assist further with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.

 

  1. Do you currently have both tanks loaded? If so, what does it show for the model number and the country the tanks were made in?
  2. Did the issue begin after replacing a tank?