TS6020 will only print color portions of a page,

[jestory]

TS6020 will only print color portions of a page, I changed the black cartridge but no difference.  Help!!

[Patrick]

Hi jestory,

Please insert plain paper into your PIXMA TS6020 and follow these steps:

1.  Please tap the gear icon at the bottom of your printers display.

2.  Select Maintenance.

3.  Select Print nozzle check pattern and then Yes.

A test page will print.

Did a black grid print at the top of the page to the right of |PGBK| ?

Below that, did 2 blue, 2 pink, 1 yellow and 1 gray bar print?

If not, please choose "Also B" and then Yes to perform a printhead cleaning.