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TS5051 blank PDF prints

jdunner29
New Contributor

Hi all,

 

My TS5051 is not printing PDFs, they are completly blank or with limited black.

 

  • Printing from Canon Print app on Android, select Document print, select Print, fully blank page
  • Printing from Chrome browser on Android, select Print, text is outlined in faint gray but not filled in.
  • Printing from Acrobat on Windows or Chrome, either blank or text is outlined in faint gray.

 

PNG, JPG all fine from either Canon Print app or Chrome browser.

 

I've not tried anything to solve as yet, wondering has anyone come across this issue before and resolved it?

 

Thanks.

 

1 ACCEPTED SOLUTION

Stephen
Moderator
Moderator

Hello!


Welcome to The Canon Community, and thank you for your inquiry!

We appreciate your participation; however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market. The PIXMA TS5051 isn't sold or supported by our team here at Canon USA - it looks like it's a Canon Europe exclusive. 

If you live outside the United States, please CLICK HERE and select your country or region for your support needs.

You're welcome to discuss Canon products sold outside the United States, but please be aware that you will not receive support directly from Canon USA.

View solution in original post

2 REPLIES 2

Stephen
Moderator
Moderator

Hello!


Welcome to The Canon Community, and thank you for your inquiry!

We appreciate your participation; however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market. The PIXMA TS5051 isn't sold or supported by our team here at Canon USA - it looks like it's a Canon Europe exclusive. 

If you live outside the United States, please CLICK HERE and select your country or region for your support needs.

You're welcome to discuss Canon products sold outside the United States, but please be aware that you will not receive support directly from Canon USA.

Whoops, ok, thanks Stephen, will try there.