TS5020 not printing test page correctly on first time start up

[Blackink]

Hello Support,

I am at the point in the start up of my new TS5020 where the test page gets printed.

My test page looks nothing like what I see in the instruction manual or on any YouTube videos for this printer.

I tried printing the test page twice with the same results.

Here is a link to a picture of what I am getting: https://imgur.com/wRgBo3k

I haven't gone any further in the installation process so I need to know if what I am seeing is correct or what my next steps are to fix this problem.

Thanks,

Steve in Central Vermont

[ArthurJ]

Hello,

Canon does have a chat team that would be happy to assist you with this issue. Please click HERE and in the chat box, ask to speak to a live person. Our chat agents are available Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.

[Blackink]

I sent that printer back and ordered another one.

That set up worked flawlessly. I didn't have any problems with the installation or when i got to the part where I needed to print the test sheet for the print head alignment.

All is well now.....