TS3522 Scan page is half faded

[nawarajkandel]

Hi Canon Team,

I recently purchases the Canon TS3522 Pixma printer with scanner. When I try to do a scan, the image or document is half faded. The half is good and other half is faded a bit which is noticeable. The image is shown below.

Do we know if this is the scanner issue or any other problems ?

I hope I will get a reply for my scanning issue.

Thanks

 

[ArthurJ]

Hi,

I recommend making a copy directly from the printer. If the same issue happens, there is a issue with the scanning element and the printer would need service. 

 If your printer is in it's 1 year warranty, I recommend reaching out to Canon support for this issue. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase. 

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays. 

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