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Selphy CP900

sharif1
New Contributor

I have a Selphy photo printer CP900 and since I updated to Mojave on my Mac the printer will not work.  Any suggestions on how to get it to work? 

6 REPLIES 6

Patrick
Product Expert
Product Expert

Hi sharif1,

 

The SELPHY CP900 is not supported with macOS v10.15 Catalina. You are eligible for Canon's Upgrade Program.  This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system.  This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

 

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET).  If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight.  Let them know you have been working with technical support and the Canon Upgrade Program was offered.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Thanks...my friend has a CP1200 is that one compatible?  Is the CP1300 compatible?

 

The CP1200 and CP1300 are both compatible with Airprint, so they will work with macOS v10.15.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

rcpage
New Contributor

Is this offer also available in the UK ?  It should be if Canon have withdrawn driver support for Apple OS Catalina.

Hi, rcpage!

Welcome to The Canon Forums, and thanks for posting!

We appreciate your participation,  The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

For information in your region, please click HERE 


Thanks for choosing Canon!

 

rcpage
New Contributor

Don't you love it when Customer Services are disconnected across the globe in this day of global operations andf business.