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Re mx350.

glorpy
Apprentice

 Restored hard drive, set up wireless printing but cannot scan documents.  Windows 8. Suggestions?

1 ACCEPTED SOLUTION

MarkII
Rising Star

Hi glorpy,

 

Sounds like you are missing the scan utility.  Visit our website; in the Software section download MP Navigator EX.  With the proper drivers installed (you can install your updated Windows 8 drivers on this page as well), the software will allow you to scan over the network.

 

If this is a time sensitive-matter, additional support options are available at Contact Us.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

View solution in original post

2 REPLIES 2

MarkII
Rising Star

Hi glorpy,

 

Sounds like you are missing the scan utility.  Visit our website; in the Software section download MP Navigator EX.  With the proper drivers installed (you can install your updated Windows 8 drivers on this page as well), the software will allow you to scan over the network.

 

If this is a time sensitive-matter, additional support options are available at Contact Us.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Many thanks for the help. The utility was misisng.
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