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Pixma MG3620 Error Code 5b02

suemim
Apprentice

How do I fix error code 5b02 on a pixma mg3620 printer

 

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

If the ink absorber in your printer is full, this error can appear. If your  MG3620 is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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