Pixma MG2522 USB connectivity failure

[Fla5183]

After replacing the color cartridge the USB failed.  Initially the yellow Color Ink LCD was flashing and the green power LCD were flashing.  I had to pull power to the printer to get the tray to go to the middle.  I replaced the color cartridge and the power LCD remained solid green.  I then got a "USB device not recognized" error message on my computer.  I restarted the computer.  Restarted the printer and the same error message appears.  I tried reinstalling the printer software and the installation failed when it could not connect with the printer.

Has anyone seen a USB failure on this model printer before?

Frank

[Patrick]

Hi Fla5183,

First, please perform a test of your printer.  Please load letter sized plain paper into your printer and turn your PIXMA MG2522 on.

Once on, please hold down the STOP button on the printer until the error light blinks 1 time and then let go of the button.

Did a test page print?  If so, we know that your PIXMA MG2522 is working correctly.

If the test page printed, I would need a little more information.

Are you using Windows?  If so, what version?
If you are using a Mac, what version of OSX is installed?