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PiXMA MP250 scan error 5,202,54. Prints and copy so scanner works. Has software problem.

Horseheadjdj
Apprentice

PiXMA MP250 scan error  5,202,54.  Prints and copy so scanner works.  Has software problem.  Need a fix.

 

 

8 REPLIES 8

Tara_N
Enthusiast

Hello Horseheadjdj!


So that the Community can help you better, we will need to know what Computer Operating System you're using (Windows XP/Vista/7/8 or Mac 10.x), as well as the way you connect to your device (USB or networked via WiFi or Ethernet).

Any other details you'd like to give will only help the Community better understand your issue!

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.

Thanks and have a great day!

OS is windows 7.  I reinstalled the driver and Canon Navagator scan software.  Copies so scanner hardware works.   Used third party software and scan works.  If you dont pay, the PDF has a watermark.  The scan worked 2 weeks ago and have not had any crashes.  What does the error message mean?

Ramona
Authority

Hi Horseheadjdj,

 

If you have any antivirus or firewall programs on your computer, please temporarily disable them and then try to launch MP Navigator again.  Sometimes these programs can block the scanning process of the printer. If you still have difficulty opening MP Navigator, we can remove a file/icon on your computer named "My Websites on MSN" to see if this will resolve the issue. To do this, please follow these steps:

 

1. Click 'Start' and then 'Computer'.

 

2. On the left-hand pane, click the down arrow beside Local Disk (C).

 

3. Click the down arrow beside Users to open the folder.

 

4. Click the down arrow beside your username (for example Joe).

 

5. Click the down arrow beside the AppData (Application Data) folder.

 

6. Click the down arrow beside Roaming.

 

7. Click the down arrow beside Microsoft.

 

8. Click the down arrow beside the Windows folder.

 

9. Click the down arrow beside Network Shortcuts folder.

 

10. Locate an icon named My Web Sites on MSN.

 

11. Right-click on My Web Sites on MSN and select 'Delete'.

 

After performing this process, attempt to scan. If you still receive the same error after removing the file, or if the file does not exist, we can try to temporarily remove files from a folder called TWAIN 32 that may be causing a conflict with the MP Navigator program to try and resolve the issue. To do this, please follow these steps:

 

1. Go to Computer / My Computer and locate the C: drive, then double-click on it to open.

 

2. Locate the WINDOWS folder, then double-click to open it.

 

3. Locate the TWAIN_32 folder, then double-click to open it.

 

4. Inside of the TWAIN_32 folder, you will see a folder for your PIXMA MP250 printer as well as a WIATWAIN.DS file. If there are other files in that folder, you will want to move them to another location, preferably your Desktop by doing the following:

 

4-1. Click on each of the other items in the folder other than the the WIATWAIN.DS file and PIXMA MP250 folder to select them. You will want to hold the the CTRL key on your keyboard while selecting each of the items until all of the items except for the two referenced above are selected. Please be sure to leave the WIATWAIN.DS file and PIXMA MP250 folder inside of the TWAIN_32 folder.

 

4-2. With all of the items you want to move selected, please go to the EDIT menu and select the CUT option.

 

4-3. Go to your Desktop (main window that comes up when you start Windows with all of the icons on it) and right-click your mouse in any blank area, then choose the PASTE option. The items you selected from the TWAIN_32 folder should appear on the Desktop.

 

5. Try to launch and scan using MP Navigator again. 

 

This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.

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Tried all of the solutions, still scan fails.  Is there a resource for the error message?

I also have this same problem, I done all the things that are writen above.
My OS is W10,(canon MG5250) What is the sollution?

I have the same problem on windows 10, even after update the driver and restart the PC. There is a solution?

I get this problem also. My printer is the MP280. My OS is Windows 10. All worked well until fairly recently now all I get is error 5,202,54. The solutions listed above didn't work for me either, It would be wonderful to have a driver update or something to resolve this as it looks like software.

caiamus
Apprentice

Today is the first time I have had this problem (using OS of Wndows 10) but PIXMA keeps telling me Internal scan error, code 5,202,54.  I have tried the mentioned solution turning everything off, firewalls, internet, restarting computer and nothing seems to get rid of this message / error.

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