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PIXMA TS8120 ‪printer tray not pulled out completely, support code 1259

pwrichcreek
Enthusiast

 

This shows the paper tray is completely pulled out.

printer tray not pulled out completely showing tray 6X8.jpg

printer tray not pulled out completely showing tray 6X8.jpg

6 REPLIES 6

jrhoffman75
Legend
Legend

Maybe there is a switch inside the slot where the tray goes that is sticking. Look inside and see if you can see anything like that.

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

These photos show the underside of the printer where the tray is pushed into and the empty printer tray.

UNDERSIDE
printer tray underside of printer showing where printer goes 6X8.jpg

 

EMPTY TRAY

printer tray pulled out empty 6X8.jpg

I don't see anything that might be blocking.
Thanks for your help Jr,
Phil

 

Give Canon support a call. You would need to register your product on the Canon support site first. 

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

jr,

Thanks for the help and advice. I may give Best Buy, where I purchased it, a crack at it first. It's doubtless long since out of warranty, but I have Best Buy's pay-for support plan that may still cover it. I came here first instead, because I like to figure things out on my own when possible. ("On my own" includes help from folks like you🙂 )

I decided to purchase a replacement, a Canon MG2525. 4 hours installing, following prompts, online to Canon. No joy. I will return it to the vendor. It may be inappropriate for me to post this here. If so, I will not object if a moderator deletes it.

pwrichcreek
Enthusiast

I accidentally uploaded the same photo twice. Here is the photo showing the printer itself with the complete explanation.
printer tray not pulled out completely showing paper feed(2) annoated 6X8.jpg

 

Thanks for your help.
Phil

 

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