03-06-2024 04:33 PM - last edited on 03-07-2024 08:59 AM by Danny
Hello - I was printing a form but it didn't pick up the text entered. The form would be blank
03-06-2024 04:39 PM
Hi!
To have a better understanding of your issue, please let everyone know the model of the printer you have as well as what you're trying to print from (computer and program).
If this is a time-sensitive matter, please check out your other support options here: https://canon.us/account
Thanks!
03-06-2024 06:53 PM
Canon ts6320 and It was a tax form. I downloaded a tax from from online and I entered my data but when printing the data I had entered was missing from the form.
03-06-2024 09:30 PM
Hello, Keri, and welcome to the forum.
I'll assume you are using Acrobat since PDF is generally the format. If so, have you made sure that "Document and Comments" is selected in the "Comments & Forms" section of the print options. It may be set to just "Document".
Newton
04/16/2024: New firmware updates are available.
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