cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

PIXMA TS6120 printer won't print from cassette tray

Dave5
Apprentice

I get the message:

 

"Support Code                        1000

 

There is no paper in the rear tray.

Check the following, than load paper and select (OK).

 

-Align paper guides with the paper.

 

How to clear               OK"

 

I don't want to print from the rear tray; I want to print from the cassette tray. I do select the cassette paper type yet the message, above, is always the same. Support Code 1000 just tell how to load the cassette tray.

 

HELP, please

 

Dave5

39 REPLIES 39

GordonWhitman
Apprentice

I have the same issue - it has all of a sudden decided that i should print from rear and not from cassette.  I am considering throwing this printer against the wall to see it will reset.  I have looked at online manual and elsewhere on the web and I cannot see how i can reset this so that it accepts the paper from the cassette. 

 

I had another printer for years and replaced it with one.  It only started giving me problems within a few months!!

 

If anyone has any ideas of how to reset the paper tray, let me know.  I turned off and unplugged printer for a few minutes hoping that would reset it but it did not.

 

Thanks

did you find a resolution for this?  I'm not having any luck with the suggestions listed

GAVE UP

thanks, glad Canon provided us with pieces of crap printers with forced top load paper entry and a fancy cartridge to STORE paper, but clearly not to feed from. 

Now, all 5 Canon TS8220 printers are ALL started every morning default source print from back tray. We have to feed paper one page at a time. The TS8220 will NOT print from cassette tray.

 

Then, we found out this Canon TS8220 printer had this exact unable to print from bottom cassette tray problem since 2013. That is SEVEN years since this problem has been shown in Google search. Canon has done NOTHING to correct this problem.

 

This makes us MAD. VERY MAD.

No response what so ever from CANON since 2013.

Found my solution here.  Printing from Adobe was fine, my problem started with Word.  See:

https://support.usa.canon.com/kb/index?page=content&id=ART174811&cat=MEGATANK_INKJET_PRINTERS&actp=L...

I'll save this for when I next print, thanks for sharing!!

In the PC printer controll panel, we have set the paper source from bottom paper cassette tray.

However, checking the printer, there are NO paper source setting. It default auto set the paper source from back tray.

This printer ignor the PC printer control setting.

THIS SOLVES THE PROBLEM!!!! THANK YOU SO MUCH!!!

You should be able to print from anything.  Shouldn't HAVE to use Adobe.  The problem is cannon

Announcements
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version 1.0.5.1 is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
12/07/2022: New firmware version 1.7.0 is available for EOS R6
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.