Showing results for 
Show  only  | Search instead for 
Did you mean: 

PIXMA TS5100 Unable to delete document from print queue


My printer [Canon PIXMATS1500 series] has been working beautifully until I tried to delete a document from the print queue.  The screen says "deleting" but has said that for days now, and nothing happens.  I was able to cancel all the other documents, but can't get rid of this one, and can't print until it's gone.  HELP


Product Expert
Product Expert

Hi pippaj.


If a job gets stuck on your computer, there a a couple of steps you can follow to manually remove it. You can remove the job by following the steps below.


  1. You can press the Windows key and the letter R key at the same time on your keyboard. In the run box that appears, you can type in services.msc and click OK.
  2. In the list of services that appears, you can scroll through and double click on the print spooler service.
  3. At the bottom of the spooler you can click on the stop button.
  4. Once the spooler has been stopped, you can press the Windows key and the letter R key at the same time on your keyboard. In the run box that appears, you can type in spool and click OK.
  5. In the window that comes up, you can right click and delete the printers folder.
  6. You can go back to the print spooler window and then you can click start at the bottom of the window.

Once the spooler service has been started again, you can close the windows and try printing something.


Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

View solution in original post


amazingly helpful and detailed for us non dos users! thanks soo much

MG6320 with a Dell desktop.  


I have done the recommended  process 4 times and my queue is definitely empty.  But when I go to  "Print Spooler" again and hit "Start", it shows it trying to turn on, but goes back to the choices which hav e changed  to "Stop the  service" and" Restart the service".    I then hit the "Restart" and it shows it trying to turn on also, but it does not  start again and reshows those same  two buttons.  


When I try to print, it still shows the Code 6000 on my printer.


Any advice?  Thank you.

I have done the manual process. Microsoft is showing I have the latest update??

Meant to say Windows 10 is updated.

Gosh, you're amazing - thank you so much!


08/18/2023: Canon EOS R5 C training series is released.

07/31/2023: New firmware updates are available.

CR-N700 - Version 1.2.0

CR-N500 - Version 1.3.0

CR-N300 - Version 1.3.0

CR-X300 - Version 1.1.0

06/30/2023: New firmware version is available for EOS-R5 C

05/31/2023: New firmware updates are available.

EOS R6 Mark II - Version 1.1.2

EOS R6 - Version 1.8.2

EOS R7 - Version 1.3.1

05/18/2023: New firmware updates are available.

EOS Rebel T100 - Version 1.1.0

EOS Rebel T7 - Version 1.2.0

EOS 5D Mark IV - Version 1.4.0

EOS 6D Mark II - Version 1.2.0

PowerShot Elph 360HS - Version

PowerShot SX420 IS - Version

PowerShot 620 HS - Version

PowerShot SX720 HS - Version

PowerShot G1X Mark III - Version

PowerShot G7X Mark II - Version

PowerShot G9X Mark II - Version


04/20/2023: New firmware version 1.4.1 is available for EOS R3

03/30/2023: New firmware updates are available.

EOS R5 - Version 1.8.1

EOS 1DX Mark III- Version 1.7.1

Speedlite EL-1 - Version 1.0.2

03/30/2023: Product Advisory for EF50 F1.2 L USM

03/30/2023: Product Advisory for EOS R10

02/24/2023: We've updated Share Your Photos

2/07/2023: New product announcements!

EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5