PIXMA TS3522 Error codes E05 and E09

[Samuellando]

Hello,

I just upgraded my M2 Macbook Air to the new M3 a few weeks ago.  Long story short, I reinstalled my Canon Pixma TS-3522 (including the software and drivers) to my device,  Everything went well until I decided to print my first page.  I would keep getting E-05 and E-09 errors, indicating an ink issue.  I checked both ink cartridges, and they were fine.  I even cleaned the connector points, and they too--were fine.  I thought it was a printer issue, but to make sure, I printed test pages from my Dell XPS, Surface Pro 8, and even through my IPhone and everything printed okay.  

I noticed that this only happens whenever I use my Macbook to print.  Is there a driver that I need to download, or is there something else which needs to be done?  Someone please help me. 

[Danny]

Thanks for joining the conversation, Samuellando!

So that the Community can help you better, we need to know exactly which version of macOS is running on your computer. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[Samuellando]

I am running macOS 14 Sonoma.

[Samuellando]

Any help will be greatly appreciated.  Is Canon right now working on any patch for this issue?

[lg2]

Hey, I have exactly the same problem, running MacOS Big Sur 11.7.10.

[shadowsports]

Greetings,

Here is a glossary of error codes for the TS3500 Series:

Canon : Inkjet Manuals : TS3500 series : When Error Occurred

E05 and E09 are related to ink cartridge detection and communication failure of the installed inks.  Ensure the packaging and shipping tapes have been removed.  Ensure the cartridges are installed in the correct location and that you are using OEM Canon Inks.  

[Samuellando]

Been there, done that.  Didn't work. 

[Samuellando]

It has been 3 months, and I haven't gotten any word on a possible patch or fix for my problem using my printer on OS 14 Sonoma.  Any help will be greatly appreciated.

[JayC1]

Hi Samuellando! Thanks for posting in the Canon Community Forum. I see that you are unable to print to your PIXMA TS3522 when using your new M3 computer.

I see that you can print from other computers and a phone without an issue. However, when you try to print from your M3, the printer throws an E,0,5 or E,0,9 error. You also mention checking the ink cartridges and you see no issue.

These errors indicate a cartridge issue and protective tape inside the printer. Since this is only happening with your M3, it means that computer is sending information that triggers those errors.

The TS3522 does not require you to install a driver on your Mac computer. It is AirPrint compatible, so you should be able to print from Mac computers, iPhones, and iPads without installing a driver.

If you have not done so, you can try deleting and readding the printer. You can also try restarting your computer (turning it off and back on). To delete and add a new copy of the printer, you can follow these steps:

If your printer is connected through your Wi-Fi network, please do the following:

1. Click on the Apple icon in the top menu.
2. Click on SYSTEM SETTINGS.
3. In the left column of the window, click on PRINTERS AND SCANNERS (may need to scroll down to find it).
4. Click on the Canon TS3500 series that appears in the list of printers.
5. Click on the option that deletes or removes the printer.
6. After the printer is removed from the list, click on ADD PRINTER, SCANNER, OR FAX on the right side of that window.
7. When the Add printer window opens, click on the Canon TS3500 series.
8. Click on the ADD button

If your computer is connected with a USB cable, please do the following:

1. Turn the printer off.
2. When it has finished turning off, click on the Apple icon in the top menu of your computer screen.
3. Click on SYSTEM SETTINGS.
4. In the left column of the window, click on PRINTERS AND SCANNERS (may need to scroll down to find it).
5. Click on the Canon TS3500 series that appears in the list of printers.
6. Click on the option that deletes or removes the printer.
7. After the printer is removed from the list, turn the printer back on and wait for it to finish turning on.
8. A few minutes after the printer turns on, a new copy of the printer should automatically be added to your computer.
9. If the printer is not added automatically, click on ADD PRINTER, SCANNER, OR FAX on the right side of that window.
10. When the Add printer window opens, click on the Canon TS3500 series.
11. Click on the ADD button

Once the printer is added back, please try printing.

If the errors keep coming back and restarting your computer does not help, and you are using a USB cable for connection please make sure that it is 6 feet long or less. We do not recommend the use of USB adapters or a USB hub or connector. We recommend that the cable be connected directly to a USB port on your computer. If your computer has oval-shaped USB-C ports, I recommend using a cable that has a USB-C connector on one end and a square USB-B end on the other (for the printer).

If you are still having trouble, I recommend contacting Apple. Please let them know that you are able to print from other devices, and the errors only pop up when you use your M3 computer.

I hope this information helps. Thanks again.

[Samuellando]

Thanks for the response. However, after months of waiting and query, I decided to go with another manufacturer, and my Mac works just fine with it.  No hard feelings.  Thanks for your help though.