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PIXMA TR8620a false low ink message

rbus11
Apprentice

I have a pixma tr8620a and it is showing that I ran out of yellow ink but the cartridge is still half full of ink.  I cannot print because of this error code, how can I bypass since I still have plenty of ink?

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

I recommend performing a reset of the printer. While the printer is on, unplug the power cord from the printer. While the power is off, press the power button 5 times. After 60 seconds plug the power cord back in and power on the printer.

If the reset does not work, try holding the stop button down on the printer for 5 seconds and then release it. 

Should the low ink still not clear, I recommend you reach out to Canon support. You will need to register your Canon gear HERE to access additional support options.

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