12-06-2022
06:16 PM
- last edited on
12-07-2022
08:55 AM
by
Danny
I have a TR8600 that shows that all ink colors have sufficient levels of ink, and when I print a nozzle check from the printer it shows correct with all colors.
However, when printing form Windows 10 PCs I am not seeing all colors in the document.
When I print a test page from my Windows 10 PCs the test page only prints in CYAN.
I've tried this from multiple PCs and it is the same result each time.
Any ideas what would cause nozzle checks on the printer to show all colors, but then not use all colors when printing from a PC?
12-06-2022 06:59 PM
Welcome to the Canon forum!
So that the Community can help you better, we will need to know the exact model Canon printer you are using. Any other details you'd like to give will only help the Community better understand your issue. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE
12-06-2022 07:24 PM
This is a Pixma TR8620 with firmware version 1.050, using default Windows Print Drivers on Windows 10.
12-12-2022 12:32 PM
Hi,
When you print a nozzle check, does it look like the example HERE?
We look forward to your reply.
12-12-2022 01:50 PM
Yes, it looks like pattern A (no gaps or breaks in the colors)
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.