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PIXMA TR8620 Job remains in print queue after printing

Xprtr21-CN
Apprentice

We have a TR8620, installed 2 weeks ago.  Two laptops are connected via wifi.  We have Windows 10, running in Windows 7 mode.  Both computers are current on MS updates.  On both computers we found that we could print a document, but the job remained in the computer print queue showing as printing.  The screen on the printer showed as printing.  I would hit the stop button on the printer since it blocked the other user from printing.  And cancel the job in print manager.   I researched that we needed to uncheck "advanced job status" in print manager.  That worked for one of the computers.  It is the computer closest to the printer.  We moved the problem computer close to the printer and still did not resolve.  Need some help in solving the problem for the second computer.

1 ACCEPTED SOLUTION

Patrick
Product Expert
Product Expert

Hi Xprtr21-CN,

 

Please follow these steps:

 

1.  Press the Windows key on your keyboard and the letter R, then let both go.

 

2.  In the Run box, type

 

SERVICES.MSC

 

and press the Enter or Return key on your keyboard.

 

3.  In the Services window, scroll down to Print Spooler and double click it.

 

4.  Click Stop.

 

5.  Press the Windows key on your keyboard and the letter R, then let both go.

 

6.  In the Run box, type

 

%windir%\System32\spool\PRINTERS

 

and press the Enter or Return key on your keyboard.

 

7.  Delete all of the files on the right hand side.

 

8.  Once the files are deleted, please reboot your computer.

 

If the issue persists, there may be an issue with the printer spooler.  It is recommended that your computer manufacturer or Microsoft is contacted for further assistance with this issue.

 

 

 

 

 

 

View solution in original post

2 REPLIES 2

Patrick
Product Expert
Product Expert

Hi Xprtr21-CN,

 

Please follow these steps:

 

1.  Press the Windows key on your keyboard and the letter R, then let both go.

 

2.  In the Run box, type

 

SERVICES.MSC

 

and press the Enter or Return key on your keyboard.

 

3.  In the Services window, scroll down to Print Spooler and double click it.

 

4.  Click Stop.

 

5.  Press the Windows key on your keyboard and the letter R, then let both go.

 

6.  In the Run box, type

 

%windir%\System32\spool\PRINTERS

 

and press the Enter or Return key on your keyboard.

 

7.  Delete all of the files on the right hand side.

 

8.  Once the files are deleted, please reboot your computer.

 

If the issue persists, there may be an issue with the printer spooler.  It is recommended that your computer manufacturer or Microsoft is contacted for further assistance with this issue.

 

 

 

 

 

 

Baku2
Apprentice

Thanks a lot - this worked on my old MX machine, too - I thought I would have to throw it out. 

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