PIXMA TR8520 only wants to print to the rear tray

[Dgbrock]

All of a sudden, my PIXMA 8520 default tray switched from the cassette to the rear tray. I am connecting from all our iOS devices (iPhones, iPads) but as soon as the device recognizes the printer it will only see the rear tray. Even if I manually change the feed setting to the main tray it will not recognize it. I do not see any place I can set a default feed, as suggested elsewhere here. HELP!

[SamanthaW]

Hi!

We have a couple different series with the numbers 8520, can you please check the front or top of your printer and let us know the letters before the numbers? 

If this is a time-sensitive matter, please check out your other support options here.

Thanks! 

[Dgbrock]

TR8520