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PIXMA TR4722 Faxing Knocked Out My Phone Service

Motherall
Apprentice

Never have I been so disappointed in a product and its customer service.  I bought this printer 8/4 and tried to use the fax feature Tuesday.  It did not go well and has knocked out my phone service.  I have tried multiple customer service numbers and been told my product is out of warranty,  I'm not giving the right product number or I just get hung up on.  I tried the online help and was told I had to contact my phone company but this is a Canon issue.  I want to just toss the thing.  I  have always had HP all in ones but thought I'd try one with cheaper ink.  I see why it's cheaper.  No service.  Any ideas on how to remove the fax feature from my computer?

2 REPLIES 2

normadel
Authority
Authority

"Remove the fax feature from the computer"?   Just don't use it. Unplug the phone line from the printer.

Thanks.  I'll try that.

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