09-10-2024 01:30 PM - last edited on 11-08-2024 12:19 PM by Danny
I get Support Code 7800. I cannot clear the code so I can reset the printer. And I cannot access the ink cartridges to change them. How can I clear the code so the buttons will work for the other functions. Unplugging does not work either. It is locked on the error code message.
09-10-2024 01:33 PM
Thanks for joining the conversation, pdipaolo!
So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!
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09-18-2024 08:16 AM
Hello. The only thing I know is that it is a Canon TR4500 Series and suddenly stopped working giving the error code 7800.
Any advice?
Thank,
Paula
11-07-2024 04:15 PM
Hi pdipaolo,
It would appear that your PIXMA TR4520 would require service. If your PIXMA TR4520 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:
https://mycanon.usa.canon.com
Once logged in, click on your PIXMA TR4520 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.
If your PIXMA TR4520 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.
If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.
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