03-07-2024 01:10 PM - last edited on 03-07-2024 01:14 PM by SamanthaW
I have an MX472 printer/scanner. When I use the feeder to scan a document, I get vertical dark and light black lines down the right side of the document. Because of this, if I have more than one page to scan, I have to do each page separately face down on the platen. Can anyone tell me why this happens? I know it is an older printer, but it has done this even when it was new. Thanks for any help I can get.
03-07-2024 03:50 PM
Since it was new?
Look carefully to see if there is a piece of anything in the transport mechanism, like tape that got left behind when it was first unpacked and setup.
03-20-2024 10:48 AM
Sorry to reply so late. I checked and there is no tape or anything else. I did have a slightly older model which did the same thing. Could it be something else?
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