cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

PIXMA MG5300 scanner won't work due to a U043 error

eakuhegkeh
Contributor

Hello, my Canon scanner won't scan because there is a problem with the printer. However, I don't need the printer, I only need to scan. Could someone please tell me how to get the scanner to scan again, even though the built in printer has a problem of some kind? Thanks.

14 REPLIES 14

Danny
Moderator
Moderator

Hi, eakuhegkeh!

So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

I believe it's a Pixma MG5300.
The error on the screen says:
"U043 The following ink tank cannot be recognized"
As a result, the scanner will not work even if I click on the app's scan button all day.

Hello does anyone have any insights on how to fix this error code so I can use the scanner I paid Canon for again?

Download and try the free trial version of VueScan by Hamrick Software. Since they create their own drivers it might bypass the printing features of the unit. Don’t know, but free to try.

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

Thank you for the suggestion. I installed the VueScan 9 x64 (9.7.92) software. It detected the Canon MG5300 Flatbed scanner.
But it will NOT scan when I press the Preview or Scan buttons on the software. It just won't work because of the U043 error.

I won't have a great day until I can get my very expensive Canon scanner to work.

shadowsports
Elite

Greetings,

Without knowing about your environment or printer "problem" I will offer this.  In general, printing and scanning are tied together, meaning if you cannot print, you cannot scan in many cases.  The type of problem or issue with the printer can determine this.  All but a few scanning features also require the printer to be functional in order to complete.  If you cannot print, there is a strong possibility you will not be able to scan as well.  

~Rick
Bay Area - CA


~R5 C (1.0.2.1) ~RF Trinity, ~RF 100~400, +Canon Control Ring

~6D2 (v1.1.1) Retiring ~EF Trinity, others ~DxO PhotoLab Elite ~Windows10/11 Pro ~EVGA RTX 3080Ti FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6 ~CarePaks Are Worth It

jrhoffman75
Legend

Private message sent.

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

eakuhegkeh
Contributor

Can somebody please tell me what I should do?
This expensive device by Canon has been designed NOT to work.
My one question: is there a way to disable the feature Canon installed that prevents its Pixma MG5300 scanner from working because the printer is not working?
Or should I throw it out?
That is all i want to know.
Please answer!

Announcements
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
10/14/2022: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
09/19/2022: New firmware version 1.0.4.1 is available for EOS C70
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/28/2022: New firmware version 1.2.1 is available for EOS-R3
07/21/2022: New firmware version 1.6.0 is available for EOS-R5
07/21/2022: New firmware version 1.6.0 is available for EOS-R6
07/21/2022: New firmware version 1.1.0 is available for EOS-R7
07/21/2022: New firmware version 1.1.0 is available for EOS-R10
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!