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PIXMA MG3620 won't print.

Tmntfan
Apprentice

I have a Canon Paxma 3620 Printer and I'm unable to print anything. I was able to do a test print and was successful, but I cannot print out my tax papers. I did a diagnostic and it was noted that the everything was installed correctly. What should I do? 

1 REPLY 1

shadowsports
Legend
Legend

Greetings,

What device are you using the printer with?  What application are you printing from?  What is the printer connected to?

If USB > check the connection to the device.  Do not use adapters or hubs.  

If you are using wireless, the printer supports a 2.4Ghz broadcast with WPA2 / AES encryption.  Please be sure your network meets these requirements.   

If wireless > you can log into your router and review the attached devices list.  The printer should appear there with the IP it has been assigned.

You can also try to ping the printer from another computer connected to the same network.

~Rick
Bay Area - CA


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