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PIXMA MG3620 ink and power issues

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Hello, I'm experiencing problems with my Pixma mg3620 and I'm almost certain it has something to do with the ink slots. When I first put in new ink cartridges, the printer wouldn't turn on and I had to unplug it several times until it started to work again when I moved it to another power outlet. 

Every time I try to print something now, it flashes that there is a problem with both the color and black ink cartridges. I don't know what's wrong with it, I just recently bought more ink so it being empty can't be the problem. It's also a struggle to get the cartridges out because the little slot thing needs to be forced open. I should also mention that my printer is only a year old. 


Help would be greatly appreciated, thanks!   


Product Expert
Product Expert

Hi Canon Customer,

Based on your description of the issue, your MG3620 may require service.  Your MG3620 as a one year warranty, so it would appear that it still may be in warranty.

Please contact one of Canon's Technical Support Representatives via phone or chat to obtain your service options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

Once logged in, click on your product and then the Get Service & Support button.
When that page loads, click on either the Phone Support button or the Chat Support button.





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