PIXMA G7020 Copies too dark in auto mode

[ctuck0659]

Canon G7020.  Copies started printing way too dark to the point of being blurry when in Auto Intensity mode. I guess I can experiment with lowering intensity but why is the Auto mode now incorrect??  How do I fix this??  

[Hector]

Hello,

We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.

1. Are you making copies of documents or are they photos?

2. What type of paper are you printing the copies on?

[drakeshawn]

Try cleaning the scanner glass and lid strip auto mode might be misreading. Also check for firmware updates.