08-06-2024 08:03 PM - last edited on 08-08-2024 02:36 PM by James_C
purchased this new. had it about 1 week when it stopped mid-print sesson and turned itself off. if I unplug it and plug it back in, sometimes it briefly turns on then back off. anyone experience this and know how to fix it.
08-06-2024 09:17 PM
Greetings,
Although failures like this are uncommon, it's possible. I suggest you exchange it at the place of purchase.
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
08-08-2024 06:07 PM
thankyou for taking the time to respond. I'm afraid this isnt as uncommon as you suggest. reviews on line would suggest this is a shoddy product from a company with poor customer service.
08-08-2024 07:12 PM
Greetings,
Sorry you feel that way. As you can see, I own several Canon products. My experience with them has been positive with the devices I own delivering great performance. On the few occasions I've needed help, their customer service has been helpful and responsive.
I suggested that you work with the retailer for exchange. If this doesn't work, contact support. The printer has a 1 yr warranty.
Start by registering your product:
One or the other of these options should get you a working printer. 😉
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
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