PIXMA G6020 prints an inch and then restarts printing

[Dan48]

I have windows 11, purchased the Canon G6020 December 1st, drivers are up to date.  The problem I'm having is about 30 to 40 percent of the time I print anything the first page it prints stops after printing about an inch then restarts printing.  I checked the system printers and found two copies of the driver listed.  I removed the one that said (copy 1) and it seemed to start printing correctly but then a couple weeks later the (copy 1) printer appeared again and the problem started again.  I'm guessing I need to figure out how to permanently delete the (copy 1) printer to correct the problem but i'm not sure where/how to do that.  any guidance would be appreciated.   Thanks,  Dan 

[Danny]

Thanks for joining the conversation, Dan48!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[Dan48]

Device name Nitro-5-RDF-Laptop
Processor Intel(R) Core(TM) i5-8300H CPU @ 2.30GHz 2.30 GHz
Installed RAM 8.00 GB (7.85 GB usable)
Device ID 95A648E4-57F5-46D6-81C1-CF602D6933D5
Product ID 00325-96517-70219-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

[Dan48]

Edition Windows 11 Home
Version 23H2
Installed on ‎5/‎11/‎2022
OS build 22635.3420
Experience Windows Feature Experience Pack 1000.22700.1003.0

[shadowsports]

Greetings,

How is your G6020 connected and to what?  (Wired, wireless, USB)?

To remove the G6020 (copy1) try the following:

Windows Start Button > Settings > Select Bluetooth and Devices in the Nav Pane > Then Devices > Scroll down and click More Device and Printer Settings

When the dialog opens, find the copy1, right-click and select remove device from the context menu.  Restart your computer.

 There might be an additional step depending on your reply.

[Dan48]

I get the same results when I print wireless or wired.