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PIXMA 492-Code 5100-no fixes have worked

couellet9
New Contributor

Hello!

 

I have Canon printer PIXMA 492, and it is showing Code 5100, and so far none of the suggested fixes I have found in the manual or online have resolved it.  I have tried turning it off and on; turning it off and waiting 30 seconds and turning it back on; turning it off and waiting 60 seconds and turning it back on; cleaning the clear strip with a Q-tip; cleaning the clear strip with a tissue; and cleaning the clear strip with isopropyl alcohol; and doing a hard reset; but none of these have worked : ( 

 

Does anyone have any further tips or tricks?

 

Thank you in advance for any help!

 

- Cindy

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