Thanks for posting, MaureenSimpson! You mentioned the PIXMA MP560 in your post's subject line while mentioning the MultiPASS MP360 in the body of your message, and while those are different models, they're both older models which we have retired. While Canon USA no longer offers direct support for whichever one you actually have, your friends here in the Canon Community are welcome to offer suggestions!
You can also speak with a Canon Upgrade Program specialist to help you score a modern replacement that would meet your current needs at a discount. You can reach them weekdays and Saturdays at 1-866-443-8002.
Hope this helps!
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