MG6320 - Cannot print to CD properly

[devzin98]

Hello.  I have an MG6320, and have installed the drivers for this printer on my iMac.  However, I cannot print to CDs or DVDs properly because Tray J does not appear on the list of options.  It doesn't matter whether I'm using My Image Garden or third party software...the option for Tray J is not there, and therefore, I cannot print on a disc properly.

I had called support about the same problem months ago, and it was a problem in the way the drivers were installed, and something special had to be done within my System Preferences.  Please, if you would, guide me through the steps of installing the drivers properly on a Mac so that this Tray appears in my list of options on my software.

Thanks.

[Jenine]

Hello Devzin98!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

[devzin98]

I just did a clean install to OSX El Capitan.  However, I had the same problem while running Mavericks, which was fixed by your phone support team.  I'd love for the answer to be given here, as I've seen MANY other Canon users with the same exact problem, but no real solution.  Wish I'd thought to post it last time...

[Michael]

Hello.

For new Mac OSX systems or upgrades, our latest drivers need to be downloaded.

Visit the following link to download the drivers fro your MG6320.  This should take you through the process of adding the printer in System Preferences.

MG6300 series Drivers & Software

If additional assistance is needed, find more help at Contact Us.