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MG5420 Print head test shows blank for Column A and Column B

vineetshetty
Apprentice

Hi

I did a print head test for my MG5420 printer and it printed blank in Column A and B. other columns were filled but with different patterns.Does any one know why this is happening?

1 REPLY 1

Danny
Moderator
Moderator

Thanks for letting us know what Canon product you've got. The PIXMA MG5420 is an older model which we have retired. While that means that Canon USA no longer offers direct support for it, your friends here in the Canon Community are welcome to offer suggestions!

You can also speak with a Canon Upgrade Program specialist to help you score a modern replacement that would meet your current needs at a discount. You can reach them weekdays and Saturdays at 1-866-443-8002.

Hope this helps!

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