07-10-2022 09:14 AM
Hello, I have a new MG3620 printer and it worked okay for a few days. Now when I try to print using the color (even if its black and white) the print comes out all distorted. If I click just use black, its better but not 100%. I have cleaned the heads according to the instructions and still getting the same thing. Can this be fixed? i don't print a lot but I do have to print some documents this week. Thank you
07-14-2022 03:16 PM
Hi,
Based on the steps you have already taken, I recommend reaching out to Canon support for this issue. You will need to register your Canon gear HERE to access additional support options.
We look forward to hearing from you.
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