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MG 3620 COLOR PRINTING DISTORED

reardon06
Apprentice

Hello, I have a new MG3620 printer and it worked okay for a few days. Now when I try to print using the color (even if its black and white)  the print comes out all distorted.  If I click just use black, its better but not 100%.  I have cleaned the heads according to the instructions and still getting the same thing.  Can this be fixed? i don't print a lot but I do have to print some documents this week.  Thank you

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

Based on the steps you have already taken, I recommend reaching out to Canon support for this issue. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you. 

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