Imageclass MF8580Cdw not printing

[crazkchick]

every time I try to print I get the error "printer cannot find Word-[file name]"

There are no error messages on the printer

I have uninstalled and reinstalled the drivers and updated the firmware

[Tiffany]

Hi Crazkchick!

So that the Community can help you better, we will need to know the computer operating system you're using (Windows XP/Vista/7/8 or Mac 10.x). Any other error messages or details you'd like to give will also help the Community better understand your issue.

Thanks and have a great day!

[crazkchick]

I am using Windows 8.1 and Office 2013