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G3270 not printing ink

Cgillan7
Apprentice

I set up my brand new G3270 about a month ago, however I just went to use it for the first time tonight. The ink levels are full, but when I printed out a color picture, it did not print any magenta and was streaky. I did a print head cleaning thinking it’s just clogged from sitting. Now it won’t print ANY color except yellow. I did the deep cleaning, even tried to replace the print head ink, however I get an error (5107) half way through the process. I have repeated the steps outlined in the handbook and nothing is working. This printer is brand new - please help! 

1 REPLY 1

Danny
Moderator
Moderator

Thanks for joining the conversation, Cgillan7!

This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, click HERE search our knowledge base or register your Canon gear HERE to access additional support options.

Thanks and have a great day!

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