08-02-2017 08:53 PM
08-02-2017 09:01 PM
Hi!
Welcome to the Canon Forums and thanks for your post!
To have a better understanding of your issue, please let everyone know what printer model you're working with, the operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via email at http://Canon.us/ContactCF or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks!
08-02-2017 09:06 PM
08-02-2017 09:12 PM
Hi Again!
Please let us know the operating system (Windows Vista/7/8 or Mac OS 10.X) youhave on your computer and if you are connected via USB or WI-FI. This will help us figure out what needs to be done to get you back to printing!
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via email athttp://Canon.us/ContactCF or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks!
08-02-2017 09:14 PM
08-02-2017 09:18 PM
Thank you! We've sent this up to our Product Experts, who will get in touch with you with some troubleshooting help!
08-03-2017 11:28 AM
Hello.
If the amber light is on, an error should be on the LCD display as well. What error is on the display?
This didn't answer your question or issue? Find more help at Contact Us.
08-03-2017 07:29 PM
08-04-2017 07:18 AM
Hi Dculp,
It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:
http://Canon.us/ContactLI
08-04-2017 06:19 PM
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